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How hotgame Handles Your Personal Information

At hotgame, your personal information is handled with the same care we put into your account experience — clear, straightforward, and never shared without a reason. This page covers what we collect, how we use it, and what you can do about it.

SSL-encrypted account dataPayPal, Venmo, Play+ transaction privacyRight to access your infoRight to request deletionUS-eligible accounts only
hotgame How hotgame Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you have a question about how we handle your data, want to request a copy of your information, or need to report a concern, our account support team is the right place to start. You can reach us through live chat inside your account dashboard, by email at privacy@hotgame, or through the help center linked in the app footer. For formal data requests, using the email channel gets you a tracked response with a reference number.

Team online

Live Chat

Open your account dashboard and tap the chat icon in the bottom corner. A support agent handles privacy questions and can escalate formal data requests on your behalf.

Email Support

Send your data request or privacy question to privacy@hotgame. You will receive a reference number within one business day confirming we received it.

Help Center

The help center in the app footer has step-by-step instructions for submitting access requests, updating your contact details, and managing communication preferences.

HOW WE PROTECT YOUR ACCOUNT

Data Security and Your Account Rights

We use SSL encryption across every page and API call, so data moving between your device and our servers is never transmitted in plain text. Account passwords are stored as salted hashes — we cannot read your password, and neither can anyone else with access to our database. Two-factor authentication is available from your account security settings and adds a one-time code step at login. For verified withdrawal requests, our payments team checks identity documents against the account on file before releasing funds — a step that protects your balance as much as it satisfies regulatory requirements in eligible states.

SSL Encryption

Every connection to hotgame is encrypted end-to-end. Your PayPal, Venmo, and Play+ transaction details travel over TLS and are never exposed in transit.

Cookie Controls

We use session cookies for login state and analytics cookies to understand how pages are used. You can manage cookie preferences from the privacy settings panel in your account.

Data Retention

We keep your account data while your account is active and for a post-closure period set by applicable state law. You can request deletion of non-required data by contacting our privacy team.

Identity Verification

Before a withdrawal processes, we confirm your identity documents match the account record. This step also ensures no one else can pull funds from your PayPal or Venmo wallet without your consent.

Frequently Asked Privacy Questions

These are the questions we hear most from account holders about how their personal data is handled, stored, and protected at hotgame.

We collect your name, email, date of birth, and payment details for PayPal, Venmo, or Play+. We also log device and session data to secure your account and detect unauthorized access.

We share data only with payment processors like PayPal and Venmo to complete transactions, and with identity verification services where state law requires it. We do not sell your data for advertising.

Email privacy@hotgame with your account email and a note that you are requesting a data copy. You will get a reference number and a response within the timeframe required by applicable law in your state.

Yes. Contact us at privacy@hotgame or through live chat and ask for account data deletion. Some records are kept for the period required by state law even after deletion is processed.

We use session cookies to keep you logged in and analytics cookies to understand page usage. You can review and adjust your cookie preferences inside the privacy settings panel in your account dashboard.

Reach out immediately through live chat in your account dashboard or email privacy@hotgame. Our team will open a review, assign a case number, and follow up within one business day.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.