Reference

Terms and Conditions That Actually Make Sense

These terms set out what you agree to when you open and use a hotgame account — your rights, our obligations, and how we handle the relationship between your wallet and our platform.

Account eligibility rulesPayPal, Venmo & Play+ usage termsState-based access requirementsAccount suspension conditionsHow to request changes
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hotgame Terms and Conditions That Actually Make Sense
TERMS CONTACT PATHS

Reach Us About Your Account Terms

Questions about what these terms mean for your account — or disputes about how a rule has been applied — go to our support team directly. We handle terms-related requests through live chat and email; for account-specific disputes, email gives us the paper trail we need to resolve things correctly. Players in Las Vegas and across all eligible states use the same contact paths.

Team online

Live Chat

Use the chat icon inside your account dashboard to reach a terms specialist. Chat is available during our posted support hours for quicker clarification on account rules.

Email Support

Send account-terms questions to our support address found in your account settings. Email is the right path for formal disputes, policy interpretation requests, and account-closure notices.

Account Help Center

Your account dashboard includes a Help section with the current version of these terms, your transaction history, and the steps to submit a formal terms-related request.

HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

These terms govern more than just how you play — they define how we store your data, how we secure your account, and how you can request changes. We keep your personal information only as long as your account is active or as required by applicable state law. You can request a copy of the data we hold, ask us to correct inaccurate records, or ask us to close your account entirely. All requests go through the support channels listed on this page, and we aim to respond within the timeframe required under applicable state privacy rules.

Account Security

Your account is protected with two-factor authentication on login. We require a one-time code sent to your registered email or phone each time a new device attempts to sign in.

Data Retention

We retain your account records — transaction history, identity documents, and payment method details — only as long as your account is active or as state law requires us to keep them.

Cookie Policy

We use session and analytics cookies to keep your account logged in and to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Requesting Changes

To correct account data, update your registered PayPal or Venmo details, or submit a formal terms dispute, contact support via email with your account ID and a description of the requested change.

Answers to Common Terms and Conditions Questions

These are the questions we see most often from people reading through the terms for the first time. If your question is not here, our support team can clarify any specific clause through live chat or email.

You must be of legal gambling age in your state and located in a state where online casino or sports betting is permitted under local law. Eligibility is verified when you create your account.

No. Your payment method — whether PayPal, Venmo, or a Play+ prepaid card — must be registered in your own name. Using another person's payment account violates these terms and may result in account suspension.

Email our support team with your account ID and the specific clause you're disputing. We review every formal dispute and respond with a written explanation referencing the applicable section of these terms.

We send notice to your registered email address before any material change takes effect. The updated version is also dated and posted in the Help section of your account dashboard for your reference.

Yes. Contact support via live chat or email and request account closure. Any verified balance will be returned to your linked PayPal, Venmo, or Play+ account after identity confirmation is completed.

We retain your data for the period required under applicable state law after closure. Once that retention period ends, your records are deleted from our active systems. You can request confirmation of deletion via email.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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